Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

• Personalized Learning: To provide AI-based corrections, feedback, and personalized study recommendations
• Account Management: To create and maintain your account, manage subscriptions, and process payments
• Service Improvement: To analyze usage patterns and improve our app features and user experience
• Communication: To send you important updates, notifications, and promotional content (with your consent)
• Legal Compliance: To comply with legal, accounting, tax, and regulatory obligations
• Security: To detect and prevent fraud, abuse, and security incidents

3. Third-Party Services

Prepilingo integrates with the following trusted third-party services:

These services have their own privacy policies and data handling practices. We carefully select partners who meet high security and privacy standards.

4. Data Storage and Security

• Your data is stored securely on Firebase (Google Cloud Platform) servers
• All data is encrypted in transit using TLS/SSL protocols
• Data at rest is encrypted using industry-standard encryption methods
• We implement strict access controls and regular security audits
• We do not collect biometric data or other sensitive personal information
• Audio recordings are processed for AI feedback and may be retained for quality improvement

5. Your Rights Under GDPR

If you are located in the European Union or European Economic Area, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Object: Object to processing of your data for direct marketing or other purposes
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent
• Right to Lodge a Complaint: File a complaint with your local Data Protection Authority

To exercise any of these rights, please contact us at support@prepilingo.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the app to function (authentication, security)
• Analytics Cookies: Help us understand how you use the app (Google Analytics, Firebase Analytics)
• Advertising Cookies: Used to show relevant ads and measure campaign effectiveness
• Personalization Cookies: Remember your preferences and settings

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may limit app functionality.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account data is retained while your account is active
• Learning data and progress are kept to provide continuous personalized learning
• Payment records are retained for 7 years for legal and accounting purposes
• Analytics data is anonymized and aggregated after 26 months
• When you delete your account, we remove your personal data within 30 days (except where legal retention is required)

8. Children's Privacy

Prepilingo is intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at support@prepilingo.com, and we will delete it promptly.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area, including the United States (where our cloud infrastructure providers operate). We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Compliance with EU-U.S. Data Privacy Framework principles

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have an account)
• Displaying an in-app notification

We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

To delete your account and data, please visit our Delete Account page for detailed instructions.