Delete Your Account
We're sorry to see you go. This page explains how to request account deletion and what happens to your data.
About Prepilingo
App Name: Prepilingo
Developer: MagicusPrime LDA
Prepilingo is an AI-powered language exam preparation platform that helps users prepare for German language proficiency exams (ÖSD, ÖIF).
How to Request Account Deletion
Send an Email Request
To delete your Prepilingo account and associated data, please send an email to one of the following addresses:
Include Required Information
In your email, please include the following information to help us process your request:
- Your full name
- The email address associated with your Prepilingo account
- Subject line: "Account Deletion Request"
- A brief confirmation that you want to permanently delete your account
Wait for Confirmation
We will process your request and send you a confirmation email once your account and data have been deleted.
Processing Time
Your account deletion request will be processed within 2 business days of receiving your email. You will receive a confirmation email once the deletion is complete.
What Data Gets Deleted
✓ Data That Will Be Deleted
- •Personal Information: Your name, email address, profile information, and account credentials
- •Learning Data: Your progress, exercise submissions, written answers, audio recordings, and performance metrics
- •User Content: Any content you created or uploaded to the platform
- •Preferences: Your settings, preferences, and customization choices
- •Device Data: Device identifiers and usage analytics linked to your account
⚠ Data That May Be Retained
In accordance with legal, accounting, and regulatory requirements, we may retain certain data for a limited period:
- •Transaction Records: Payment history and invoices (retained for 7 years for tax and accounting purposes)
- •Legal Compliance Data: Information required by law to be retained (e.g., for fraud prevention, dispute resolution)
- •Anonymized Analytics: Aggregated, anonymized usage data that cannot be linked back to you
- •Backup Systems: Data in backup systems may persist for up to 90 days before being permanently deleted
Additional Retention Period
After your account is deleted, some data may remain in our backup systems for up to 90 days before being permanently removed. Transaction records are retained for 7 years as required by tax and accounting regulations.
Important Notes
Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to all your learning progress, saved content, and subscription benefits.
Active subscriptions: If you have an active paid subscription, please cancel it before requesting account deletion to avoid future charges. Deleting your account does not automatically cancel recurring payments.
No refunds: Account deletion does not entitle you to a refund for any unused subscription time or previous purchases.
Alternative option: If you're experiencing issues with the app or have concerns, please contact our support team at support@prepilingo.com before deleting your account. We're here to help!
Your Data Protection Rights
Under GDPR and other data protection laws, you have the following rights regarding your personal data:
- •Right to Access: Request a copy of your personal data
- •Right to Rectification: Correct inaccurate or incomplete data
- •Right to Erasure: Request deletion of your data (this page)
- •Right to Data Portability: Receive your data in a machine-readable format
- •Right to Object: Object to certain data processing activities
To exercise any of these rights, please contact us at privacy@prepilingo.com or privacy@magicusprime.com
Need Help?
If you have questions about account deletion or data protection, please contact us:
MagicusPrime LDA (Prepilingo)
Privacy Email: privacy@prepilingo.com or privacy@magicusprime.com
Support Email: support@prepilingo.com
Website: prepilingo.com